At Phoenix Scents, we want your order to arrive quickly and safely. Here’s everything you need to know about how we deliver across the UK.
Processing Time
Orders are packed and dispatched within 1–3 working days (Monday to Friday, excluding bank holidays).
You’ll receive a confirmation email once your order is on its way.
Please note: Dispatch times may be slightly longer during busy periods such as Christmas or sales events.
UK Delivery Options
Free when you spend over £30
Delivery estimated arrival: 3–4 working days after despatch.
Cost: £5
Local Pickup is available please contact us to arrange
Cost: Free
We use trusted couriers such as Royal Mail and Evri, depending on your order size and location.
Free Delivery
Spend £30 or more (after any discounts)
Delivery FAQs
Do you deliver internationally?
At the moment, we only deliver within the United Kingdom.
Can I track my order?
Yes! Tracking details will be emailed to you as soon as your parcel has been dispatched.
What if I’m not home during delivery?
The courier may leave your parcel in a safe place or provide instructions for redelivery or collection.
Need Help?
If your order hasn’t arrived or you have any questions, contact us at:
info@phoenixscents.co.uk
